150 Combined Years of Experience

Kelli Heynes

Kelli Heynes - Area Manager

Kelli's career in estate agency spans over 14 years.  Her initial training was with a large corporate agency in East Kent, before moving to Browns more than a decade ago.  Kelli is experienced in all aspects of this varied and indeed changing market.

Ever resourceful and empathetic, she is passionate about customer service and loyalty.


Nicky O’Farrell

Nicky O’Farrell - Branch Manager

Nicky is one of our most successful valuers and indeed sales negotiator, managing the busy Hawkinge branch.  She is extremely conscientious in all she does and always goes above and beyond; making her a most popular team member.

Nicky has a bubbly personality and her enthusiasm shines through to one and all.


Claudette O’Brien-Ball

Claudette O’Brien-Ball - Lettings Manager

Claudie joined Browns when the lettings side of the business was still in its infancy, after being tempted away from an independent local lettings agency in Hythe.  Claudie has grown the Lettings Department to its present level through sheer hard work and determination.

Her dedication, professionalism and strive for perfection are unrivalled.


Richard Symondson

Richard Symondson - Consultant

Richard began his property career in London’s Mayfair and subsequently qualified as a Chartered Surveyor. After a number of positions in London, he moved to East Kent and has been at the forefront of Browns for some 30 years.

He has an encyclopaedic in depth knowledge of the countryside and villages of East Kent with an unrivalled reputation for excellent customer service and honesty.


Linda Smith

Linda Smith - Dedicated Sales Progressor

Linda is a longstanding member of Browns, having enjoyed a number of influential roles before taking on the difficult job of Dedicated Sales Progressor for all sales of the Company.  She is renowned for dealing quickly, efficiently and professionally with the numerous problems/issues that crop up with so many sales.  The result of her effort is obvious with the Company "fallout rate" being a fraction of that of many competitors.

Professionalism, empathy and the ability to problem solve are certainly her forte.



Lois-Jane Crowter

Lois-Jane Crowter - Secretary/PA

Lois-Jane has been involved in the world of property and construction for over 30 years. Initially based at the Hawkinge Office at its outset, she was PA to Richard and now Kelli.

At the hub of the Elham office, dealing with everything behind the scenes, she ensures its smooth running in a highly proficient manner.


Chelsea-Dee Heynes - Lettings Consultant

Chelsea-Dee is one of our new and exciting recruits, working alongside Claudette in our very busy Lettings Department. Chelsea-Dee has previously worked for a local lettings company and brings not only experience but enthusiasm, vigour and exceptional customer service.

A dedicated and professional Lettings Consultant.


Sharon Griffin

Sharon Griffin – Senior Sales Consultant

Sharon brings with her a wealth of experience spanning several years within the property industry.  She is highly motivated and extremely capable.

Sharon is extremely helpful and calm in all situations with customer service being her forte.



Jenny Drake

Jenny Drake - Sales Consultant

Jenny has the enviable task of accompanying most of our weekend viewings in the varied villages all over South East Kent as well as providing sales office support at both Hawkinge and Elham branches.

Punctual and confident, she copes admirably with the wide array of properties.



Beth Harris

Beth Harris - Sales Consultant

Beth works at our Hawkinge branch and is actively involved in all aspects of selling country and village properties in and around the local area. An excellent communicator, organised and extremely efficient, Beth is an integral part of our Browns Team.